Malheur Education Service District Region 14 contracts with a number of organizations to provide district services under the "technology service" contract. The technology contract is divided into two primary sections:
- Wide Area Network (WAN)
- and desktop service.
Wide Area Network
In general terms, the Wide Area Network portion of the contract provides connectively from the hub site to filtered internet access. Contracts from this service are let with InterMountian Technology for hub equipment and maintenance and with NERO (Oregon University System) for internet access and lines. NERO leases line space from light wave and Quest. We contract for 12 T1 lines (part of the fiber DS3) to Portland. This bandwidth allows for fast internet response during peak usage. Video conference transmissions also use this system. This capacity will allow for growth over the next few years.
The second element of the technology contract is for desktop services. All networked school districts in the county, except Ontario, contract for this service. This service provides consultation, maintenance, and repair for the Internet Protocol (IP) based equipment within the district. If it connects to the Local Area Network it is covered. InterMountain Technology is the contracted vendor for this service.
The desktop support provides for on-site maintenance, repair for computer services, and related equipment. The primary contact point is a 24/7 help desk. In a recent school year technicians responded to over 1300 help desk tickets in addition to equipment and software upgrades.
As a separate agreement with InterMountain Technology E-rate filings with the FCC are made. The E-rate provides for discounted telephone line and related network expenses, excluding computers. All districts in the county, with the exception of Ontario, subscribe to this service. For more information contact Steve Phillips at (541) 473-4823 or e-mail at firstname.lastname@example.org