Information Technology

Jerry Peacock, Regional Coordinator - Career, Technical and Secondary Programs

Photo: Network CablesMalheur Education Service District Region 14 contracts with a number of organizations to provide district services under the "technology service" contract.  The technology contract is divided into two primary sections:

  1. Wide Area Network (WAN)
  2. and desktop service. 

Wide Area Network

In general terms, the Wide Area Network portion of the contract provides connectively from the hub site to filtered internet access.  Contracts from this service are let with InterMountian Technology for hub equipment and maintenance and with NERO (Oregon University System) for internet access and lines.  NERO leases line space from light wave and Quest.  We contract for 12 T1 lines (part of the fiber DS3) to Portland.  This bandwidth allows for fast internet response during peak usage.  Video conference transmissions also use this system.  This capacity will allow for growth over the next few years.

Desktop Services

Photo: KeyboardThe second element of the technology contract is for desktop services.  All networked school districts in the county, except Ontario, contract for this service.  This service provides consultation, maintenance, and repair for the Internet Protocol (IP) based equipment within the district.  If it connects to the Local Area Network it is covered.  InterMountain Technology is the contracted vendor for this service.

The desktop support provides for on-site maintenance, repair for computer services, and related equipment.  The primary contact point is a 24/7 help desk.  In a recent school year technicians responded to over 1300 help desk tickets in addition to equipment and software upgrades. 

As a separate agreement with InterMountain Technology E-rate filings with the FCC are made.  The E-rate provides for discounted telephone line and related network expenses, excluding computers.  All districts in the county, with the exception of Ontario, subscribe to this service.  For more information contact Mark Redmond at (541) 473-4824 or e-mail at

Further Information

Accessibility Statement - Malheur ESD is committed to making its electronic and information technologies accessible to individuals with disabilities. We are currently in the process of upgrading our web site to ensure we meet or exceed the World Wide Web Consortium’s (W3C’s) Web Content Accessibility Guidelines (WCAG) 2.0 Level AA and the Web Accessibility Initiative Accessible Rich Internet Applications Suite (WAI-ARIA) 1.0 for web content.

For more information on how to report an issue related to the accessibility or how to file a formal Section 504 or ADA (Title II) complaint about the accessibility of any content on the Malheur ESD website, please see our full Accessibility Statement.

Anti-Discrimination Policy - It is a policy of Malheur ESD that there will be no discrimination or harassment on the grounds of race, color, sex, marital status, religion, national origin, age, sexual orientation, or disability in any educational programs, activities or employment. For more information, visit the Anti-Discrimination Policy page.